Frequently Asked Questions
Everything you need to know about your Bagstore experience.
What materials are used in Bagstore products?
We use a variety of high-quality materials including premium full-grain leather, durable organic canvas, and eco-friendly recycled synthetics. Specific material details can be found on each product's individual page.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging with tags attached. Please note that personalized or final sale items are not eligible for return.
Do Bagstore products come with a warranty?
Yes, all our bags come with a 1-year limited warranty that covers manufacturing defects in materials and workmanship. This does not cover normal wear and tear or accidental damage.
How should I care for my leather bag?
To maintain the quality of your leather bag, we recommend avoiding prolonged exposure to direct sunlight and moisture. Clean with a soft, dry cloth and apply a specialized leather conditioner every 6 months.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options through Klarna and Affirm.